North East Valley DGP eNews

No 1326: August 7, 2013
eNews is a weekly electronic newsletter sent to all GP practices (with email addresses) within the NEV catchment. The aim is to provide up to date information relevant to GPs and to disseminate the latest activities and resources from the division. All feedback and enquiries welcome and should be addressed to Patty Marshall. You can also visit our website at:
To subscribe to eNews click on subscribe. To be removed from the eNews distribution list click on Unsubscribe


In this issue:

Editorial                                                After Hours Care      

Chronic Disease Management            Living Well with Diabetes, Getting started: type 2 diabetes information session, Supermarket tours

Professional Development                 CPD events   

Immunisation                                       Strive for 5 vaccine storage guidelines

Information Management                  Medical Director, Best Practice & General Computer Tips

Items of Interest                                  HepBHelp, Cancer Care for Adolescents and Young Adults, GP Network News

News for Practice Staff                       APNA newsletter

Positions vacant/wanted                  

Fun stuff                                              


A Word from the Editor

After Hours Care

North East Valley will be offering editorial comment on a range of service issues over the next few weeks identified as important by you our members. Today we are briefly reflecting on a recent conversation with one of the two local Locum (deputising) services.

There are TWO After Hours deputising service providers in the North of Melbourne. These are the ALMS (Australian Locum Medical Service) and the MMDS (Melbourne Medical Deputising Service)

North East Valley Division has been holding discussions with ALMS (Australian Locum Medical Service) over the last month. ALMS is a TIER 1 After Hours Service provider in the NMML (Northern Melbourne Medicare Local) service area. We understand that both of the After Hours Service providers are offering (TIER 1) no cost attendances to your After Hours patient needs. All patient attendances are bulk billed through Medicare. We were particularly impressed with the average response times indicated by this service.

We also understand that ALMS is offering similar Tier 1 services in partnership with a large number of Medicare Locals both in Victoria and interstate. We were impressed by their service commitment and have invited them to contribute an article to a forthcoming edition of eNews.


You have suggested:

·         Information Management (IM) Support (or lack of it)

·         Aged Care attendance by GPs, particularly after hours

·         and Practice Accreditation

as three areas we could profitably investigate in the near future.


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Chronic Disease Management

Living Well with Diabetes

Diabetes Australia – Vic invites you to a day of information sessions to assist in living well with diabetes. A panel of experts will be available for discussions throughout the day, along with a live cooking demonstration. Outline of the day:  Introduction to DA–Vic Michael Goldman – Director of Membership. Living Well:  Dr. Ralph Audehm: A practising GP who specialises in diabetes management

Eating Well:  Adele Mackie – Practising Dietitian. Cooking Well:  Travis McAuley – Head Chef of Hellenic Republic and DA–Vic food ambassador.

Saturday, 17 August 9:30am at Manningham Function Centre, 699 Doncaster Road, Doncaster. Places are limited and bookings are essential. Phone: 1300 136 588 or email


Getting started: type 2 diabetes information session

Presented by Diabetes Australia – Vic, this program is for people with type 2 diabetes who are newly diagnosed or have not had diabetes education in the past. Programs are run by our Diabetes Educator and Dietitian, who will provide valuable information to manage diabetes. This session is being run over two nights. Sandwiches will be provided.

Thursday 12 September and Thursday 19 September 5.30pm-8.00pm at Diabetes Australia–Vic, 1st Floor (stairs only), 570 Elizabeth Street, Melbourne. Free for DA–Vic members - attendees can bring one support person free of charge. $15 for non-members. Bookings are essential. Please call 1300 136 588. Click to view flyer.


Supermarket tours

Diabetes Australia – Vic organises supermarket tours as a fun way of learning how to make healthier shopping choices for you and your family. As part of the two-hour tour, a dietitian will show you how to read and understand food labels and select healthy food alternatives. A comprehensive pocket size healthy shopping guide booklet is included as part of the tour cost and helps to take all the hard work out of food shopping. A tour is taking place on Wednesday 28 August 2013 at Coles Epping Plaza 571-583 High Street Epping. Bookings are essential and places are limited. To confirm time/date and to make a booking contact the Diabetes Info and Advice Line on 1300 136 588. Cost: $10 members and $15 for non-members.


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Continuing Professional Development

CPR training

The Benchmarque Group with support from NEVDGP have organised to run a Cardiopulmonary Resuscitation evening on Wednesday21st August 6.30-8.30pm (dinner and registration from 6pm) at John Scott Meeting House, La Trobe Uni. Cost: $55 – full payment is required on Registration. Please return this registration form by mail (with cheque) or fax (9496 4349) or email ( and pay on the night by cash or cheque. Credit card facilities are NOT available. Postal address is North East Valley Division of General Practice, C/- Repatriation Hospital, Locked Bag 1, Heidelberg West, VIC 3081.


ThinkGP - Lifestyle Management.

Many of our patients exercise with the support of exercise professionals in the fitness industry within a variety of settings. For many patients with chronic disease these professionals support our efforts in lifestyle management. To assist health professionals Fitness Australia has developed a Referral Kit. The kit sets out specific steps for health professionals to ensure effective and efficient patient referrals to an exercise professional. The videos highlight how exercise professionals can assist in the safe and effective implementation of a long term exercise program for your patients. 


APPN INR Webinar - Update on Warfarin Reversal

Tuesday 27th August 7-8pm PresenterProf Alex Gallus
Click here to register for this event. For first time webinar attendees click here to download an overview.


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Strive for 5 vaccine storage guidelines

The new edition of Strive for 5 vaccine storage guidelines is about to be released and posted to all immunisation providers. They will be sent to the same address where the 10th edition handbook and the latest Myths and Realities books were sent.

If you have not received the Handbook and Myths and Realities, you need to email and give them your correct mailing address.


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Information Management

Medical Director Tip – Informing clinical staff of new coded “Reason for contact” items

When you do your monthly MD Ref Update, it usually includes added coded items (DOCLE), It is a good idea to let your clinical staff (doctors and nurses) know what these items are:

1.      Once the update has been completed go to the Main Menu of MD (no patient record open).

2.      From the Resources menu select What’s new in Docle...

3.      Click on the Print button.

4.      Distribute the list to the doctors and nurses.


This week’s MD problem - Changing specialists in a referral

Question: A patient has just rung and says they want their referral changed so they can see a different specialist. Can this be done without creating the letter from scratch?

Answer: Yes. If a patient returns to you and wants to go to another specialist after you have already saved and printed a referral, it is easier to change the information rather than creating a new referral from scratch.

1.      Click on the Letters tab (between Results and Documents).

2.      Locate the referral and double click on the referring doctor’s name (this is you) – this will open the “old” letter.

3.      Highlight and delete the specialist’s name and address but leave the cursor where the “new” specialist’s details are to go.

4.      From the View menu select Data Toolbar (or press Control + D) – the Data Toolbar is now displayed on the right.

5.      Click on the + sign next to Addressee. Double click on Full Details – this will display all the specialists in your address book. Locate and then double click on the “new” specialist and this will be placed in the new referral.

6.      Delete the old date and type in today’s date. Delete and replace the salutation (the name after Dear…).

7.      Save and Print the letter – when prompted save it as a new letter.


Best Practice Tip - Opening the template list

Once LetterWriter is open you need to get to your list of templates. There are a few ways of doing this:

1.      From the Templates menu select Use template

2.      From the File menu select New document

Press Control + N


General Computer Tip - Highlight of the week – the triple click is even quicker

You probably know that a double click on a word will highlight that word but did you know that a triple click will highlight an entire paragraph. And pressing Control + A will highlight an entire document,


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Items of Interest


Helpful site providing information and advice to GPs on the further investigation and management of patients with chronic hepatitis B virus (HBV) infection. Click here.


Cancer Care for Adolescents and Young Adults 

Enhance your understanding of issues and develop greater confidence in working with this unique patient group through free online learning modules that only take a few minutes a day. Developed by Royal Children’s Hospital, ONTrac at Peter Mac and the Royal Melbourne Hospital, modules can be accessed at:


GP Network News

This week’s edition includes: Scrap the cap alliance grows in numbers and determination; Greens show leadership on MBS indexation; Tobacco Tax Rise Another Blow to Killer Habit; Make health star label system mandatory for recalcitrant food industry; AMA meets DoHA to discuss so called ‘double dipping’; Can I prescribe …?; Australian Medicine; MJA Articles of Interest; Medicare News; MERS coronavirus situation update 1 August 2103.


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News for Practice Staff

APNA newsletter

The latest APNA newsletter is here.


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Positions vacant/wanted

Please note: only new ads or resubmitted ads will be posted here. All other ads can be found on the website


Positions vacant


Keon Park - Doctors wanted. Southern Cross Care Macleod is relocating to a new 96 bed facility in Keon Park. They are seeking GP’s with an interest in aged care to join their team. They are offering consulting room, medical director available, nursing staff to assist you and accompany you when you visit, designated visiting times. Please call Barbara Stacpoole Manager 9434 4555/0419 165 758 if you wish to discuss further or would like to view the facility.


Montmorency - Busy, long-established practice seeks a full-time or part-time GP for GP owned family practice. Fully computerized, mixed billing, accredited, practice nurse support and friendly staff. Pathology services on site. Hours negotiable, with Saturday morning roster. No after hours or public holidays. Contact: Kay 03 9435 1144, Email: Website:


Watsonia - Rosanna Medical Centre is seeking a PT/VR GP. A computerised, accredited, mixed billing, long established practice. Friendly supportive team. Please call (03) 9435 1191.


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Joe had shingles

Joe walked into a doctor”s office and the receptionist asked him what he had.

Joe said: “Shingles.” So she wrote down his name, address, medical insurance number and told him to have a seat.

Fifteen minutes later a nurse’s aide came out and asked Joe what he had.

Joe said, “Shingles.” So she wrote down his height, weight, a complete medical history and told Joe to wait in the examining room.

A half hour later a nurse came in and asked Joe what he had.

Joe said, “Shingles.” So the nurse gave Joe a blood test, a blood pressure test, an electrocardiogram, and told Joe to take off all his clothes and wait for the doctor.

An hour later the doctor came in and found Joe sitting patiently in the nude and asked Joe what he had.

Joe said, “Shingles.”

The doctor asked, “Where?”

Joe said, “Outside on the truck. Where do you want me to unload ‘em??


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And remember


            The easiest way to find something lost around the house is to buy a replacement.